v7slot Privacy Policy

1. Controller Identity

For the purposes of this Privacy Policy, v7slot is the data controller responsible for personal data collected through the Platform. v7slot operates under an international gaming licence and is bound by the data protection obligations imposed by that licence in addition to any applicable national data protection legislation. Questions or requests relating to your personal data should be directed to v7slot's Data Protection contact at [email protected].

2. Personal Data We Collect

2.1 Registration Data

When you create a v7slot account, we collect the following information that you provide voluntarily:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify that you meet the 21+ age requirement);
• Residential address, including postcode and state (e.g. Kuala Lumpur, Selangor, Penang, Johor);
• Email address and mobile phone number;
• Preferred username and account password (stored in hashed, non-reversible form).

2.2 Identity Verification (KYC) Data

As required under our international gaming licence, we collect and process identity verification documents including:

• Malaysian identity card (MyKad) or passport;
• Proof of residential address (utility bill, bank statement dated within 90 days);
• Proof of payment method ownership where required for withdrawal processing.

2.3 Transaction Data

v7slot records all financial transactions associated with your account, including deposit amounts, withdrawal requests, payment method details (masked card/wallet identifiers — never full card numbers), transaction timestamps, and processing status.

2.4 Gaming Activity Data

We collect detailed records of your gaming activity on the v7slot Platform, including games played, wagers placed, outcomes, session durations, and bonus claims. This data is used for account management, responsible gaming monitoring, regulatory reporting, and dispute resolution.

2.5 Technical & Device Data

When you access the v7slot Platform, we automatically collect certain technical information including: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, and session timestamps. This data is collected via server logs and, where cookies are enabled, via cookie-based tracking technologies.

2.6 Communications Data

We retain records of communications between you and v7slot, including live chat transcripts, email correspondence, and support ticket content. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Personal Data

v7slot uses collected personal data for the following purposes:

• Account Management: Creating, maintaining, and administering your v7slot member account, including authentication and security functions;
• Identity Verification: Conducting KYC verification as required by our licensing authority and applicable anti-money laundering legislation;
• Payment Processing: Facilitating deposits via Touch n Go eWallet, Boost, and Malaysian bank FPX channels, and processing withdrawal requests to verified payment methods;
• Regulatory Compliance: Meeting the record-keeping, reporting, and audit requirements imposed by our gaming licence and applicable financial crime prevention legislation;
• Responsible Gaming: Monitoring account activity for signs of problematic gaming behaviour and administering responsible gaming tools including deposit limits and self-exclusion;
• Fraud Prevention: Detecting and preventing fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct;
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the design, performance, and game offering of the v7slot Platform;
• Customer Support: Responding to and resolving member enquiries, complaints, and dispute submissions;
• Marketing Communications: Where you have provided consent, sending promotional communications about v7slot offers, new game launches, and platform updates. You may withdraw consent at any time by contacting support.

4. Legal Basis for Processing

v7slot processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our obligations under the Member Agreement, including account administration and payment processing;
• Legal Obligation: Processing required to comply with our gaming licence conditions, anti-money laundering regulations, and other applicable legal obligations;
• Legitimate Interests: Processing for fraud prevention, security monitoring, and platform improvement where these interests are not overridden by your data protection rights;
• Consent: Processing for marketing communications, where consent has been obtained and remains in force.

5. Data Sharing & Disclosure

v7slot does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal data only in the following limited circumstances:

• Payment Processors: We share necessary transaction and identity data with licensed payment service providers (including Touch n Go, Boost, and Malaysian bank FPX networks) to process your deposits and withdrawals;
• Identity Verification Providers: We use licensed third-party KYC service providers to verify documents submitted during the verification process;
• Gaming Software Providers: Game providers integrated into the v7slot Platform may receive a session token and pseudonymised player identifier for the purpose of delivering the game session. Full personal data is not shared with game providers;
• Regulatory Authorities: We disclose personal data to our licensing authority, financial intelligence units, and law enforcement agencies where required by law or as directed by a valid legal order;
• Fraud Prevention Networks: Anonymised risk signals may be shared with licensed fraud prevention services for the purpose of identifying and blocking known fraudulent patterns.

6. Cookies & Tracking Technologies

The v7slot Platform uses cookies and similar tracking technologies to operate core platform functions, remember your session and preferences, and analyse aggregate usage patterns. The following categories of cookies are used:

• Strictly Necessary: Session authentication cookies required for login functionality and secure Platform access. These cannot be disabled without breaking core Platform functions;
• Functional: Cookies that remember your language, currency, and display preferences between sessions;
• Analytical: First-party analytics cookies used to understand page performance and navigation patterns in aggregate, anonymised form. No individual-level tracking data is shared with third-party advertising platforms.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent login and core Platform functions from operating correctly.

7. Data Retention

v7slot retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy and to meet our legal and regulatory obligations. Specific retention periods are as follows:

• Account registration and KYC data: retained for a minimum of five (5) years following account closure, as required by gaming licence and anti-money laundering regulations;
• Transaction records: retained for a minimum of seven (7) years from the date of the transaction;
• Gaming activity logs: retained for five (5) years;
• Customer communications: retained for three (3) years from the date of the communication;
• Marketing consent records: retained until consent is withdrawn, plus three (3) years thereafter.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with industry-standard data destruction procedures.

8. Data Security

v7slot implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data processed. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the v7slot Platform;
• Bcrypt password hashing — your v7slot login password is never stored in readable form;
• Access controls that restrict internal staff access to personal data on a strict need-to-know basis;
• Regular penetration testing and security audits by independent third-party security firms;
• Intrusion detection and anomaly monitoring on all production infrastructure;
• Encrypted storage for all personally identifiable information at rest.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, v7slot will notify affected members without undue delay in accordance with applicable notification obligations under our gaming licence.

9. Your Data Rights

Subject to applicable law and the overriding requirements of our regulatory obligations, you have the following rights in relation to your personal data held by v7slot:

• Right of Access: You may request a copy of the personal data v7slot holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to Data Portability: You may request your data in a structured, machine-readable format where technically feasible;
• Right to Object: You may object to processing based on legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact v7slot at [email protected]. We will respond within thirty (30) calendar days of receiving a verified request.

10. Children's Privacy

The v7slot Platform is strictly for adults aged 21 years and above. v7slot does not knowingly collect or process personal data belonging to persons under 21 years of age. If we become aware that an account has been created by or that personal data has been collected from a person under 21, that account will be immediately suspended, all collected data will be securely deleted, and any funds held in the account will be dealt with in accordance with our gaming licence obligations. If you believe a minor has created a v7slot account, please notify us immediately at [email protected].

11. International Data Transfers

v7slot's primary data processing infrastructure is located within the jurisdiction of our gaming licence. Where personal data is transferred to service providers or sub-processors located in other jurisdictions, such transfers are governed by appropriate contractual safeguards, including data processing agreements that require the recipient to apply equivalent data protection standards. v7slot does not transfer personal data to jurisdictions that lack an adequate framework for data protection without implementing the required contractual protections.

12. Changes to This Privacy Policy

v7slot reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to members via email to the registered address and/or via a notice on the v7slot Platform, with at least seven (7) days' notice prior to the change taking effect. The current version of the Privacy Policy is always accessible at v7slot.co/privacy-policy. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact & Complaints

For any questions, requests, or complaints relating to this Privacy Policy or the way v7slot handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the v7slot Platform
• Response Time: Data rights requests are handled within 30 calendar days; general privacy enquiries within 3 business days

If you are unsatisfied with our response to a privacy complaint, you may escalate the matter to the supervisory or regulatory authority designated under our gaming licence.